We require a credit card for all service appointments. Appointments are reservations. Life happens to all of us, but please give us at least 24 hours notice if you are going to cancel or move your appointment. 

We will confirm appointments via email or text sent to you as soon as you book with us and a reminder will be sent via text 1 hour and 30 minutes before your appointment. 

A deposit will be required upon booking an appointment. This deposit is non-refundable if the appointment is missed or canceled with less than 24 hours notice.

*Please note that if you arrive late for your appointment, it will end as scheduled so as not to delay the next scheduled guest. We recommend you arrive 15 minutes early for all appointments allowing you time to relax prior to your service.

It is your responsibility to declare any relevant medical conditions, such as; high blood pressure, heart conditions, recent surgery, pregnant or have any other medical complications before treatment, you are also advised to consult a doctor before signing up for any treatment or services. Kindly inform us of any existing medical conditions or skin conditions. Please note that Luxury Ice Spray Healing & Weight Loss or our employee will not take any responsibility on any claims.

Smoking and the consumption of alcohol within the suite are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after treatment.

We are not responsible for lost or stolen property. To protect your personal items, we request that you leave valuables at home.

Luxury Ice Spray Healing & Weight Loss cannot be responsible for any damage to clothing or accessories, nor for any missing or damaged valuables.

We take many forms of payment: American Express, Discover, Visa, MasterCard, and cash or checks. 

If your child is receiving a service we welcome them, but please make sure that they are accompanied by an adult. 

We love dogs, but unless they are a service dog with proper identification please leave them at home.